Do you hold equipment in stock?
At our HQ in Wellingborough we hold a variety of stock in our warehouse. When deciding which stock to hold in-house we analysed the equipment which is most regularly purchased by our customers and made sure we have this on our shelves.
How quickly can I get my order?
If we have the equipment in stock and we receive your Purchase Order before 2pm, we can get your order to you the very Next Day.
Can I collect my purchase from you?
Yes of course. As long as you let us know, we’ll package your order as normal and you can pick it up from us whenever is most convenient to you.
Can you do on-site servicing?
We have a fleet of dedicated Mobile Workshops ready to offer On-site servicing to all our customers. Our vans are fully equipped to carry out servicing on a range of equipment including: gas monitors, breathing apparatus, confined space equipment, plus much more.
How long is the turnaround time for Servicing?
If we can service your equipment at our workshop in Wellingborough then we estimate it will be serviced and delivered back to you within three working days, at the point we receive your Purchase Order. This is the target we always strive for at Total Protection UK. If this cannot be achieved, then we will endeavour to contact you to let you know.
For more complicated equipment, we occasionally have to send this off site to be serviced. When this is the case, then turnaround time is closer to five-seven days. Of course we will contact you to let you know regardless.
Can you deliver over the weekend?
Yes! If we receive you Purchase Order before 2pm on Friday, we can deliver your order to you on the Saturday morning. However, for this service a premium rate will be charged.
What details do I need to put on my package when I send equipment in to be serviced?
All you need is the Address: 142 Leyland Trading Estate, Irthlingborough Road, Wellingborough, NN8 1RT.
FAO: Service Division
The service requisition form or your Purchase Order can be placed inside the box, alongside your equipment.
Are you fully accredited to ISO9001?
Yes we are. Please click here to view our accreditation.
Are you an approved service centre?
We hold full service centre accreditation for the majority of leading manufacturers. We are a Master Service Centre for BW Technologies, as well as having full accreditation for Scott Safety, MSA, RidgeGear, Baltic and Globestock. Our Service Team all receive regular manufacturer training to allow them to stay up to date with all the latest equipment on the market.
Can you supply PPE?
Yes. We are now partnered with a major PPE supplier in the industry, BACA Workwear & Safety, so can supply a large range of PPE, from boots to safety glasses.
When does my gas monitor require calibration?
It is the manufacturers advice that your gas monitor is calibrated every 6 months, as the oxygen sensor is best calibrated every 6 months. However, as it is not a legal requirement you can request that your monitor is calibrated every 12 months. For this to happen, we would need your request in writing.
When does my safety harness require a LOLER inspection?
Your harness requires a LOLER inspection every six months. PLEASE REMEMBER, your harness should be inspected before every single use to make sure it is in correct working order. The inspection should be undertaken by a competent person and kept on record in a log book.
What is a docking station?
A docking station is an accessory which allows you to perform bump test and calibrations on your gas monitor and also download the data stored within the station to a computer or laptop. A docking station can be beneficial when you have five or more gas monitor on site. A docking station can be used as an alternative to sending off your monitor to be calibrated. To use a docking station, you must be fully trained. All manufacturers of gas detection equipment make docking stations to purchase.
Do you offer training on equipment?
Of course. We can offer user training on all the equipment we sell. If you require user training on your equipment, just ask a member of our Sales Division and we’ll be able to arrange training for you.
What is a four gas monitor?
Also known as a multi-gas monitor, standard four gas monitors have sensors that measure up to 4 combustible gases which normally include:
- O2 (oxygen),
- H2S (hydrogen sulfide)
- CO (carbon monoxide)
- LEL (Lower Explosive Limit flammable gases e.g.methane)
The oxygen sensor measures both the depletion and enrichment of oxygen in the air.
What does PID stand for?
PID stands for Photo Ionisation Detectors. They are portable gas and vapour detectors that detect a variety of Volatile Organic Compounds (VOC’s) using UV ionisation.
Should I use a pump with my portable gas monitor?
The sensors on portable gas monitors are designed to operate in a passive mode. This means that as gases in the air pass over the opening of the sensor they react with the sensors working electrode and it measures the amount of that gas in the air.
However in some situations you may require a pump fitted to the monitor to draw the air in through a sampling tube to the gas monitor. This is for when the air you are trying to measure is not in the current position the monitor is in (for example it is down a hole or in a confined chamber). Fitting a pump means you can draw air to the sensors for them to measure the gases in the air.
Are your trainers fully qualified?
All the trainers we use at Total Protection UK are fully qualified to lead our courses. Before using any trainers, we ensure that they are fully affiliated and competent to train. We also observe our trainers on a regular basis to ensure that the high standards our customers expect, are being delivered.
Do you have a City & Guilds Confined Space Simulator on-site?
At our HQ in Wellingborough and at our site in Dartford, we have a fully certified Confined Space Simulator. We undertake regular audits from City & Guilds to make sure that our simulator meets the expected requirements to run C&G Confined Space Courses.
Can you run training courses on my site?
To determine whether we can run a training course on your site, there are certain criteria that have to be met. It may be that a member of our Training Division will have to come to site to see if it is eligible for practical use. However, if the training course is just theory based, then as long as there is room for all personnel then we can run your course on-site.
Do you offer bespoke training courses?
We can tailor most training courses to meet the specific needs of our customers. As long as we know the exact requirements that you need, our Training Division can design and modify the course to ensure it meets your specification.
Do you do gas monitor and product training?
Yes, we believe in toolbox talks. We want to teach you how to use the equipment you purchase from us. So we offer product training for your engineers.
Our service isn’t just selling a gas monitor, it begins from your initial enquiry, you get the full benefit of our expertise and experience. We will work out your requirement and offer a bespoke solution to cover your needs. Then we can teach your staff how to use the equipment you have invested in to keep them safe.