Honeywell have announced that some BW Microclip XLs and X3s now require an upgrade.
Due to the recent battery issues Honeywell have encountered with a small number of monitors, all XLs and X3s purchased before October 2016 now require an upgrade to ensure that there are no further problems moving forward.
As a Master Service Centre for BW Gas Monitors, Honeywell have asked us to undertake the upgrades for your BW XLs and BW X3s, on their behalf.
We must stress, this is not a product Recall.
We are currently arranging with Honeywell for the replacement PCBs to be delivered to us and once they are, we can begin upgrading your monitors immediately.
We will be in touch to schedule your upgrades.
What Honeywell have said.
“We instituted an order-entry and shipping hold for GasAlertMicroClip XL and GasAlertMicroClip X3 gas detectors and replacement PCBs.
The hold was put in place due to isolated field reports we received about battery cells in the GasAlertMicroClip XL and GasAlertMicroClip X3 gas detectors overheating after the units had been dropped. None of these isolated incidents resulted in personal injury or property damage, but our customers’ safety and the requirement that they have confidence in our products are our top priorities, so we immediately investigated each report and undertook extensive testing in partnership with our battery supplier to learn more.
As a result of this extensive quality and drop testing, Honeywell confirms that GasAlertMicroClip XL and GasAlertMicroClip X3 continue to meet all certification standards and remain safe to use in the field under normal use.
Based on our testing, the chance of a battery overheating in one of these devices is extremely remote.
In addition, out of an abundance of caution, we ask that customers remove a GasAlertMicroClip XL or GasAlertMicroClip X3 detector from service if it has been dropped, damaged or otherwise compromised.”
If you require any further information in the meantime, please don’t hesitate to contact us.